නෛතික
නෛතික සහ ප්රතිපත්ති
හමුවෙමු භාවිතය පාලනය කරන සියල්ල එකම තැනක. සෑම ලේඛනයක්ම ආරම්භ වන්නේ එහි සැබවින්ම කියන දෙයෙහි කෙටි සාරාංශයකිනි.
මෙම ලේඛනය ඉංග්රීසි බසින් ප්රකාශයට පත් කර ඇත.
1Our policies
- Privacy Policy What data we collect, why, who we share it with, how long we keep it and your rights under Sri Lanka's Personal Data Protection Act.
- Terms of Use The agreement between you and Infinite Global Solutions (Pvt) Ltd — eligibility, conduct, content, liability and governing law.
- Community Guidelines & Safety The rules for profiles, photos and messages, how to report and block, what happens when a rule is broken, and safety guidance.
- Child Safety & CSAE Standards Our published zero-tolerance standard on child sexual abuse and exploitation, and our designated child safety contact.
- Delete your account & data rights Delete your account and data in the app or from the web, and exercise your other rights over your data.
- Subscription & Cancellation Premium and Premium Plus: prices, a renewing subscription or a prepaid month, and how to cancel in Google Play.
- Refund Policy When we refund, how to ask Google Play or us for a refund, and your consumer rights.
- Cookie & Tracking Notice The cookies and similar technologies we use, and how to control them.
- Service Providers The companies that process personal data on our behalf, what each does and where they process it.
- Professional Services Policy Rules for business profiles: which services may be listed, what is prohibited and how verification works.
- Copyright & Content Complaints How to report content that infringes your rights, uses your photographs, or is otherwise unlawful.
- Law Enforcement Requests For authorities: the legal process we require before we disclose data, and how emergencies are handled.
2Common things people need
| You want to | Go here |
|---|---|
| Delete your account and data | Delete your account — works with or without the app installed |
| Cancel a subscription | Turn off renewal in Google Play — how to cancel, step by step |
| Ask for a refund | Refund Policy |
| Report someone | Use Report in the app, or write to support@hamuwemu.lk |
| Report a child safety concern | childsafety@hamuwemu.lk, or the NCPA on 1929. In an emergency call 119 |
| Get a copy of your data, or correct it | Your data rights |
| Appeal a suspension or a removal | Appeals |
| Report content that infringes your rights | Copyright & Content Complaints |
3Who operates Hamuwemu
- Operator
- Infinite Global Solutions (Pvt) Ltd
- Company registration
- PV 00269216, incorporated in Sri Lanka
- Registered office
- No. 99, Wendesiwaththa, Welisara, Ragama 11010, Sri Lanka
- Company website
- igsolutions.lk
- Support
- support@hamuwemu.lk
- Privacy and data rights
- privacy@hamuwemu.lk
- Child safety
- childsafety@hamuwemu.lk
- Legal notices
- legal@hamuwemu.lk
- Telephone
- +94 112 950 550
4About these documents
- They apply to the Hamuwemu app on Google Play and to hamuwemu.lk. They will apply to Hamuwemu for iOS from its release on the App Store; the sections that concern Apple are marked as not yet applicable until then.
- They are governed by the law of Sri Lanka and written to meet the Personal Data Protection Act No. 9 of 2022, the Consumer Affairs Authority Act No. 9 of 2003, the Electronic Transactions Act No. 19 of 2006 and other applicable Sri Lankan law, together with the Google Play Developer Programme Policies and, ahead of the iOS release, the Apple App Store Review Guidelines.
- Each document carries a version number and an effective date. We keep earlier versions and will provide one on request.
- Material changes are announced in the app or by email at least 14 days before they take effect.
- They are published in English. Where we provide a Sinhala or Tamil translation for convenience and the versions differ, the English version governs.
