ගිණුම මකා දැමීම සහ දත්ත අයිතිවාසිකම්

This is the fastest route and takes less than a minute.

1. Open Hamuwemu and go to Profile → Settings.
2. Tap Account, then Delete account.
3. If you have a monthly subscription, the app shows you how to turn off renewal in Google Play. Do that, or choose to continue.
4. Read what will be deleted, choose a reason if you wish, and confirm on the final screen.

Your profile disappears from the app immediately and deletion begins straight away, except in the rare case described in section 3. When the deletion is complete we send a confirmation email, in English, Sinhala and Tamil. It does not offer to restore the account, because a deleted account cannot be restored.

If you can still sign in, this website deletes your account immediately: sign in, confirm with the code we send to your mobile, and type DELETE. It is the same deletion as in the app. Turn off renewal in Google Play first, as above.

Use the form below if you no longer have the app installed, cannot sign in, or simply prefer to do it this way. It deletes your account and your personal data — it is not a deactivation.

You can also simply email privacy@hamuwemu.lk from the address on your account, with the subject line “Delete my account”. Either route works, and neither costs anything.

If we cannot complete a request in 30 days because it is unusually complex or we are waiting for information from you, we will tell you why and when it will be done. Deletion requested in the app is not delayed by any of this and begins at once.

In rare cases the law requires us to preserve an account's data — for example under a preservation request from the police, or while a child-safety concern is investigated. Where that applies, we cannot complete the deletion until the obligation ends, and we complete it then.

• Your profile, display name, bio and every profile field, including your religion if you added it
• All of your photographs and uploaded media
• Your matches and likes, and the encrypted copies of your messages held on our servers
• Your preferences, filters and settings
• Your verification selfie and any identity or business document you sent us
• Your email address, mobile number and date of birth
• Your push notification token

Messages you sent remain on the other member's device, shown as coming from a deleted account. Because messages are end-to-end encrypted, those copies exist only on that person's device, and we cannot reach into it to remove them — just as an email you have sent cannot be unsent. Reports you made about other members remain, in a form that does not identify you.

A small amount of information survives deletion. We keep the minimum necessary, restrict access to it, and delete it as soon as the reason for keeping it has passed.

There are gentler options in Settings:

• Hide my profile — you stay matched and keep your conversations, but you stop appearing to new people. Reversible at any time.
• Pause notifications — keep the account, stop the alerts.
• Turn off usage analytics — stop us recording which screens and features you use, without losing anything else.
• Remove specific data — delete individual photographs, clear a sensitive field, or delete a conversation, without deleting the account.

Deletion is permanent. We cannot restore a deleted account, its matches or its messages, and creating a new account later will not bring them back.

Alongside deletion you have the rights below. They come from Part II of Sri Lanka's Personal Data Protection Act No. 9 of 2022, and we honour them from launch, ahead of that Part's commencement.

Because your private messages are end-to-end encrypted, a request for a copy of your data cannot include their content — we do not hold it in readable form. Your messages remain available to you on your own device.

We acknowledge every request within 3 working days and give a written decision within 21 working days, in line with section 17 of the PDPA. There is no charge.

Because a deletion request is irreversible and an access request hands over personal data, we must be sure the person asking is the account holder. We normally do this by sending a confirmation link or one-time code to the email address or mobile number registered on the account. We ask for as little as possible, and we never ask for your password, your NIC number or your payment details.

If you cannot access your registered email or number, tell us in the form and we will find another way to verify you. If we cannot verify you at all, we must refuse the request — that protects you from someone else deleting your account or obtaining your data.

If you are unhappy with how we handled your request, write to privacy@hamuwemu.lk with “Complaint” in the subject line. Someone not involved in the original decision will review it and reply within 21 working days.

You can also complain to the Data Protection Authority of Sri Lanka at dpa.gov.lk, whether or not you have complained to us first.